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2cq5k
Procon convoca Equatorial para explicar aumentos na conta de energia 592b1y
Diretoria de Proteção e Defesa do Consumidor informa que o consumidor tem direito de solicitar perícia em caso de dúvida sobre a medição no local em que reside ou trabalha. 3auq O aumento da conta de energia dos paraenses durante a pandemia de Covid-19 foi o tema da reunião entre o Procon e representantes da Equatorial Energia, nesta terça-feira, 21, na sede da diretoria do órgão de proteção ao consumidor.
Os representantes da concessionária foram questionados quanto ao processo de medição do consumo de energia e sobre as ações da empresa para ajudar os consumidores. Foi solicitada também a prorrogação dos programas de parcelamentos das contas em atraso, para evitar a inadimplência dos consumidores.
“Como recebemos muitas denúncias, percebemos que tem que ser analisada, de fato, esta situação, para que possamos chegar à conclusão se os consumidores estão utilizando mais energia ou se há irregularidade nos medidores da Equatorial”, ponderou o diretor do Procon Pará, Nadilson Neves.
Na semana ada, junto com uma equipe do Instituto de Metrologia do Pará (Inmetro Pará), os fiscais do Procon avaliaram como funciona a verificação dos medidores, o processo de captação do uso de energia e a perícia que pode ser feita em cada equipamento. Para que o consumidor pague um valor maior, é necessário que haja um registro comprovado do aumento de consumo da unidade.
O diretor reforça ainda que o consumidor que tiver dúvida sobre a medição no local em que reside ou trabalha, ele tem o direito de solicitar perícia no Procon Pará, no ImetroPará ou na própria concessionária.
Em caso de denúncias, é importante que sejam apresentados os comprovantes dos valores de contas anteriores, além de registro pelo Disque-Denúncia (151), telefone fixo 3073-2827, pelo e-mail [email protected] ou ir até a sede, na Trav. Lomas Valentinas, n° 1150, Pedreira, Belém. O Procon integra a Secretaria de Estado de Justiça e Direitos Humanos (Sejudh).
Fonte: Agência Pará
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